What is your Return Policy?Updated 2 years ago
The purpose of this article is to explain our return policy. This document will cover the following information:
- Return Policy for Custom Items
- Return Policy for Non-custom Items
- Options for Returning Non-custom Items
- Conditions for Returns
At BabyGold, we’re committed to providing you with the best possible customer experience. We are confident that you will be happy with your purchase and hope that it meets or exceeds your expectations. However, we understand that sometimes things don't work out quite as planned.
Return Policy for Custom Items
All customized purchases are final sales. This includes items that have a single initial.
Return Policy for Non-custom Items
For non-custom items, if for any reason you are not completely satisfied, we will gladly accept returns for store credit.
Options for Returning Non-custom Items
Take advantage of our 10-day return policy (from the date of delivery). We offer store credit for non-custom items (just make sure to meet the requirements detailed in Conditions for Return).
Conditions for Return
We want your returns to be easy and pain-free! Please keep in mind that while we can’t refund shipping costs, you may be eligible for store credit minus any processing fees. You’ll also need to cover the cost of your return shipping label.
- The item(s) returned must be in its original packaging
- The item(s) must be received in the same condition it was delivered to you
- All boxes and pouches must be included
- The item(s) should not be worn, altered, or damaged
Click here to see how to request a return.
We hope that these policies help provide you with a great customer experience and thank you for your understanding. If you have any further questions, click here to reach out to us. We’re always here to help!
Thanks again for shopping with Baby Gold. We know that you have a choice in where to shop and we truly appreciate your loyalty.