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Orders

When should I expect my back ordered item?

Back-ordered items are usually replenished in 3 to 5 weeks unless stated otherwise on the product page. Once the item is in stock you will receive an email notification. If you have any further questions, click here to reach out to us. We’re always h

What if I need my order sooner or it won't arrive in time?

Let your special someone know that something amazing is on its way when you send them a Something Amazing card from BG. Our card is the perfect way to let your recipient know that although their gift may not have arrived on time, you still want them

How can I rush my order?

If you'd like to expedite production, please give us a call at (323) 524-9244 Monday through Friday, between 9 AM and 4 PM PST, or email us with the subject line “Rush My Order.” One of our customer service team members will review your request and c

Can I edit my shipping address?

Changes are not guaranteed as your order may already be in production However please email us to [email protected] with your order number along with your updated shipping address and we will do our best to assist. Note: Once an order has been ship

Can I modify or cancel my order after it has been placed?

Once an order is placed and integrated into our production system, making changes can be challenging and is not guaranteed. Please email us at [email protected] and we will make every effort to accommodate your request. We ask for your patience as

What is the estimated timeframe for receiving my custom or made-to-order item?

Our made-to-order and custom items undergo meticulous crafting, usually taking 2-3 weeks. Our dedicated team ensures every detail meets our high standards. Once completed, you'll receive a tracking link to monitor its journey. For accurate processing