Returns
What is your return policy?
Holiday Return PolicyFor orders placed between November 14, 2025, and December 31, 2025, we’re offering an extended return window. These orders can be returned or exchanged until January 31, 2026. We understand that sometimes a piece may not be the p
How do I request a return?
We make it simple to return eligible items for store credit within 10 days of delivery. Click here to request a return. Enter the email address or phone number used at checkout. Click “Find Order”. Follow the on-screen steps to generate your return l
How should returns be packaged?
To ensure that any item you choose to return meets these requirements, please make sure they're still in their original packaging when returning - including boxes, pouches, or gifts with purchase. Returned items must be unworn, undamaged, and unalter
My jewelry does not fit, what do I do?
If your jewelry does not fit, click here to provide us with your order number and any details related to your issue so that we can get you a resolution as quickly and conveniently as possible. Our team will work to find the best solution for you.
How do I exchange my item?
To begin the exchange process for your non-personalized item, please visit our Returns Portal and follow the instructions provided. If you encounter any issues, don’t hesitate to reach out to us at [email protected], and we will be happy to assist